Frequently asked questions
Do you deliver your products?
Yes, we can deliver any of our sweets but we have limited availability. Typically, delivery within 5 miles of the bakery is free and for further distances there will be a fee. There is a minimum order of $35 for delivery orders. Please go to our Online Ordering page to see if we delivery to your address and the cost. Give us a call if you have a special request.
Do you ship your products?
We are not able to ship any of our products due to their fragile nature.
Do you offer Gluten-Free items?
Yes, our macarons are gluten-free. We also can take special orders for gluten-free cakes, cupcakes and cake pops. (However, our bakery is not completely free of gluten, so we do not recommend our sweets if you have celiac disease or are extremely allergic to gluten.)
Do you offer Dairy-Free items?
All of our sweets have eggs, milk and/or butter in them. We do not offer any dairy-free or vegan sweets at this time.
Are custom cake deposits refundable?
Deposits for Custom Cakes are not refundable within 14 days of the date of your event.
I'm allergic to nuts. Are your sweets nut-free?
Many of our sweets do not have any nuts in them. However, our bakery is NOT a nut-free facility. We chop and crush nuts (pecans, walnuts, almonds, peanuts and others) in our kitchen. Although we clean and sanitize often, we cannot guarantee that any of our sweets is completely nut-free. All of our sweets may also contain other allergans such as milk, eggs, wheat, and chocolate.
Do you offer classes?
At this time, we do not offer any decorating classes. Our decorators are just too busy decorating beautiful cakes and they simply don't have any time to teach classes. But stay tuned because we may offer classes in the future.
Are you hiring?
We are always on the lookout for awesome bakers, decorators and front clerks. Email us your resume and we will contact you if there is an opening.
How should I transport my cake?
We recommend placing your cake box on a flat surface in your vehicle. The best option is the flat surface in the back of an SUV or the floorboard of your vehicle.
Can I get a flavor that's not on the schedule for that day?
Yes you can order a specific flavor of cupcakes, cake pops or macarons for any day. But if it is not a flavor for that particular day, there is a minimum of 1 or 2 dozen that you would have to order. Please call for more information or to place an order.
Do you offer cake tastings and consultations?
Yes, we do offer tastings but by appointment only. Typically, we only schedule tastings and consultations for weddings and other large events. There is a fee of $20 for cake tastings. Another option to taste our cakes is to stop by and purchase some of our cupcakes. We have a variety of cupcake flavors everyday.
What cake flavors do you have?
Here are our cake flavors and filling flavors that you can choose from.
How do I store my mochi donuts if I can't eat them all right away?
Our mochi donuts taste best when they are eaten the day they are purchased. But, since they are baked, they stay fresh longer than fried donuts. If you plan to eat your mochi donuts within 1-2 days, store them at room temperature in the box they came in or in an air-tight container. Storing the mochi donuts in an air-tight container will soften them but they will still be delicious. After 2 days, the mochi donuts can go into the fridge but this will compromise their freshness and quality.
What is your return and refund policy?
Customers can return and receive a refund for your purchase within 7 days from when you received your item. Refunds will be made only if all or part of uneaten items are returned in their original box ito the bakery with a valid copy of the receipt.
What are your delivery policies?
Currently, we can deliver to addresses within a certain distance from our bakery location in Sugar Land, TX. Delivery fees are based on distance from the bakery. We cannot ship any of our products through the mail due to the fragile nature of our sweets. Delivery times can vary and arrangements will be made with the customer. Delivery can take up to 2-3 hours from the selected delivery time. For same day delivery, orders must be made by 11 am that morning. We cannot guarantee that a delivery will be made if the order is placed after 11 am. We will contact you to make further arrangements.
Can I cancel my online order?
Yes, you can cancel your order if the cancellation is made at least 12 hours before the scheduled delivery or pick-up time. Please call or email us if you would like to cancel your order. We will confirm the cancellation and issue a refund within 24-48 hours.
What types of payments do you accept?
We accept cash in U.S. dollar currency only and accept all major credit cards including American Express, Visa, Mastercard and Discover.